Frequently Asked Questions
Everything you need to know about Dionis Goat Milk Skincare products, shipping, and more.
Why is goat milk beneficial for my skin?
Goat milk is naturally enriched with high amounts of protein, fat, iron, and a variety of vitamins. It has a pH nearly identical to human skin, allowing our products to be easily absorbed without leaving a greasy residue, while keeping your skin soft and hydrated.
Are Dionis products cruelty-free?
Yes, we are proud to be a cruelty-free brand. We do not test our products or ingredients on animals, and we ensure our suppliers adhere to the same ethical standards.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental United States. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy?
We want you to love your skincare. If you are not completely satisfied with your purchase, you can return your items within 30 days of delivery for a full refund or exchange, provided the products are largely unused.
Are your products safe for sensitive skin?
Absolutely. Goat milk is known for its soothing properties and is excellent for sensitive skin. Many of our products are specifically formulated to be gentle, though we always recommend a patch test for those with extreme sensitivities.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working on expanding our shipping capabilities to reach our international fans in the near future.